Team Lead, System Administrator

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest-growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the Role

The Team Lead, Systems Administration, is a senior individual contributor who also leads the IT infrastructure team tactically. This role is responsible for both the hands-on delivery of complex systems work and the orchestration of team priorities, standards, and output quality. The ideal candidate combines deep technical expertise in networking, cloud infrastructure, security, and automation with the leadership capability to coach a team, enforce SOPs, and drive measurable operational excellence, including leveraging AI tools to optimise how the team works.

This role sits at the Team Lead level in Moniepoint's Talent Architecture. Success is defined not only by personal technical output, but by the team's consistent performance and delivery against infrastructure-wide targets.

Scope & Decision Horizon

Leads the IT infrastructure team tactically. Success is the orchestration of people and priorities to ensure the team's immediate output aligns with the broader roadmap.

Principal Duties and Responsibilities

Team Leadership & Operations

• Lead, coordinate, and coach a team of Systems Administrators, ensuring consistent output quality and adherence to SOPs.
• Manage team workload, prioritise tasks across competing demands, and ensure SLA compliance across all infrastructure functions.
• Conduct regular 1:1s, deliver direct and specific performance feedback, and actively develop team members' technical skills.
• Design and enforce team workflows and escalation paths, ensuring quality is consistent regardless of who executes the task.
• Own team-level metrics: system uptime (99.9%+), ticket SLAs, incident response times, and end-user satisfaction.
• Identify gaps in team capability or process and proactively close them through training, tooling, or workflow redesign.

Infrastructure Management

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualisa…